Customer Success Guide
Warszawa
Medior: 6000 - 9000 PLN (B2B)
Senior: 9000 - 13000 PLN (B2B)
We’ve been expecting you! Ready to take a leap? If you feel like you’re a perfect match to a team that designs and develops digital products for forward-thinking industries like renewable energy, sharing economy services, automotive or mobile marketing (all around the globe!), take this opportunity and apply!
Career
What do you need to get this position?
Technically
- 2+ years of working experience in Business Development, as an Account Management or other similar customer-oriented roles
- Exceptional communication and interpersonal skills
- Strong negotiations skills focused on successful deal-closing
- Experience in building long-lasting business relationships
- Familiarity with various sales processes
- Hands-on experience with CRM (HubSpot, Salesforce)
- The ability to think outside-the-box and create new solutions for different business challenges
- Excellent command of written and spoken English (CEFR C1)
Nice-to-haves
- Proven record of working in the software consulting industry
- Sufficient technical knowledge to discuss project related issues with clients
- Experience with agile work environments
- Established professional network in the EU/UK/US markets
Joining us as a Customer Success Guide means...
Becoming a member of Customer Success Team responsible for building win-win partnerships with our Clients, ensuring world-class software service standards and maximizing value delivered to the customer through product discovery and product development.
Responding to customer’s product needs in a timely fashion, providing them with relevant and engaging sales materials while working hand in hand with Growth Team.
*Conducting introductory calls with potential customers *to explain them our holistic approach to product development and to present Boldare’s unique value proposition.
Preparing sales offers and negotiating contracts with the new customers and upselling Boldare’s services to the current customers.
Collaborating with Scrum Masters to execute innovative yet the most effective customer experience strategies.
Providing exceptional onboarding experience to the new customers.
Building and nurturing relationships with all previous and current customers for maintaining high retention and advocacy results.
Feels like your place-to-be? Keep reading and apply!
Development
opportunities
Ambitious international projects. Clients that match our mindset; no lame products or old technologies
Budget for conferences & growth. 3000 PLN net per year + 5 days off
Individual career path. Tech mentoring, coaching, career planning, constant feedback
Open events and meetups. Front Club, Dribbble Meetup, Holacracy Practitioners
Wellbeing. Satisfaction Guide support, yoga and mindfulness exercises
Scrum and Lean Startup Approach. Modern project management methodologies
Open Source and R&D projects e.g. Marble.js, Machine Learning Chapter, PHP slang, WTF Framework
Holacracy. There’s no managers and we decide all together about company issues
Perks
& benefits
Agile Office. Super comfy office we designed ourselves
Chillout spaces. Cafe, silence room, chaos room, cinema
Flexible work conditions. Variety of cooperation forms, flexible working hours, partially remote work
Fruits & food. Weekly lunches, fresh fruits, coffee and snacks
Benefit platform. Multisport, medicover, english lessons & more
Free parking lot (only applies to Gliwice)
How to get
on board
01
Send your resume
It’s going to be verified. One of our recruiters takes care of you during the whole process and answers all your questions.
02
Let's talk!
Time to visit our office to talk face-to-face. Meet our team and see how we work.
03
Trial day
Works both ways. You can take a closer look on the way your team works real-time. We get to know you better :)
04
Offer? Accepted!
Let’s fire up the engines and start to work together, you're in!