Customer Success Guide

Warszawa

Medior: 6000 - 9000 PLN (B2B)

Senior: 9000 - 13000 PLN (B2B)

We’ve been expecting you! Ready to take a leap? If you feel like you’re a perfect match to a team that designs and develops digital products for forward-thinking industries like renewable energy, sharing economy services, automotive or mobile marketing (all around the globe!), take this opportunity and apply!

Career

Customer Success Guide

What do you need to get this position?

Technically

  • 2+ years of working experience in Business Development, as an Account Management or other similar customer-oriented roles
  • Exceptional communication and interpersonal skills
  • Strong negotiations skills focused on successful deal-closing
  • Experience in building long-lasting business relationships
  • Familiarity with various sales processes
  • Hands-on experience with CRM (HubSpot, Salesforce)
  • The ability to think outside-the-box and create new solutions for different business challenges
  • Excellent command of written and spoken English (CEFR C1)

Nice-to-haves

  • Proven record of working in the software consulting industry
  • Sufficient technical knowledge to discuss project related issues with clients
  • Experience with agile work environments
  • Established professional network in the EU/UK/US markets

Customer Success Guide

Joining us as a Customer Success Guide means...

  • Becoming a member of Customer Success Team responsible for building win-win partnerships with our Clients, ensuring world-class software service standards and maximizing value delivered to the customer through product discovery and product development.

  • Responding to customer’s product needs in a timely fashion, providing them with relevant and engaging sales materials while working hand in hand with Growth Team.

  • Conducting introductory calls with potential customers to explain them our holistic approach to product development and to present Boldare’s unique value proposition.

  • Preparing sales offers and negotiating contracts with the new customers and upselling Boldare’s services to the current customers.

  • Collaborating with Scrum Masters to execute innovative yet the most effective customer experience strategies.

  • Providing exceptional onboarding experience to the new customers.

  • Building and nurturing relationships with all previous and current customers for maintaining high retention and advocacy results.

Feels like your place-to-be? Keep reading and apply!

Customer Success Guide

Development
opportunities

Individual career path.

Individual career path. You get our support in the development endeavours of your choice

Wellbeing.

Wellbeing. We care about #BoldareTeam members as a community - team retreats and other team building activities

Open Source and R&D projects

Open Source and R&D projects e.g. Marble.js, Machine Learning Chapter

Open events and meetups.

Open events and meetups. Front Club, Silesia Dribbble Meetup, No Exceptions Meetup

Holacracy.

Holacracy. We empower our people to decide and act without proxies. Go, make things happen!

Iterative workflow.

Iterative workflow. We are w