Customer Experience Guide
Junior (B2B):
9200 - 15800 PLN netMedior (B2B):
9200 - 15800 PLN netSenior (B2B):
15800 - 24700 PLN net
Customer Experience Guide
We’ve been expecting you!
Ready to take a leap?
- Gliwice
- Warszawa
- Wrocław
- Kraków
- Remote
If you feel like you’re a perfect match to a team that designs and develops digital products for forward-thinking industries like:
- renewable energy
- sharing economy services
- automotive or mobile marketing
(all around the globe!)
What do you need to get this position?
Technically
- 3+ years of working experience in Business Development, Account Management or other similar customer-oriented roles in the IT industry
- Exceptional communication and interpersonal skills
- Strong negotiations skills focused on successful deal-closing
- Experience in building long-lasting business relationships
- Familiarity with various sales processes
- Hands-on experience with CRM (HubSpot, Salesforce)
- Ability to think outside-the-box and create new solutions for different business challenges
- Assertive attitude in contact with clients
- Experience/Practice in working with scrum teams
- Excellent command of written and spoken English & Polish
Nice-to-haves
- Proven record of working in the software consulting industry
- Sufficient technical knowledge to discuss project-related issues with clients
- Experience with an agile working environment
- Ability to get a clear understanding of clients’ businesses and the benefits from our services offered to them
- Established professional network in the EU/UK/US markets
Joining us as Customer Experience Guide means:
Becoming a member of the Customer Success Team responsible for building win-win partnerships with our large extended Clients, ensuring world-class software service standards and maximizing value delivered to the customer through product discovery and product development.
Responding to customer’s product needs in a timely fashion, providing them with relevant and engaging sales materials while working hand in hand with the Growth Team.
Conducting introductory calls with potential customers to explain to them our holistic approach to product development and to present Boldare’s unique value proposition.
Preparing sales offers and negotiating contracts with the existing customers and upselling Boldare’s services to the current customers.
Collaborating with Scrum Masters to execute innovative, yet the most effective customer experience strategies.
Providing exceptional onboarding experience to the new customers.
Building and nurturing relationships with all previous and current customers for maintaining high retention and advocacy results.
Perks
& benefits
Super comfy offices we designed ourselves
Chillout spaces. Cafe, silent room, chaos room
Flexible work conditions
Teams development budgets
Hybrid or remote mode (depends on your role)
20% of annual profit shared among all employees
Development opportunities in Boldare are Career path
Individual career path
Wellbeing
Open Source and R&D projects
Open events and meetups
Holacracy
Iterative workflow
What does working in Boldare taste like?
Holacracy - how it works?
We work in a flat structure based on a holacratic system (no managers, dispersed leadership and autonomy in decision-making, with full transparency). It gives us a lot of freedom and development opportunities, but at the same time it requires a lot of flexibility, maturity and responsibility for our performance.
Watch video about holacracy →Feedback always & everywhere
We are always ready and open to share our thoughts! We do it in our daily work, workshops, 1:1 sessions, etc. This is one of the best tools in our professional growth. We also often share feedback in a team forum, because it’s great to learn from each other’s experiences.
Transparency in our DNA
EVERYBODY in Boldare has full access to data, including knowledge bases, project descriptions, metrics, statistics, strategies, even financial data, etc. We almost always communicate with each other via open channels to effectively spread information. This is what you need to make conscious, independent decisions in your role.
