What evidence can you share that demonstrates the impact of the engagement?
The product launched a few days ago, so we’re still evaluating quantitative data. We’ve received nothing but praise thus far for the product from both end users and our in-house team. Boldare performed better than most vendors we’ve used for similar projects. They took ownership of the product as if it were their own. The team took a hands-on approach, worked autonomously, and required minimal oversight.
How did Boldare perform from a project management standpoint?
Boldare’s product business owners and scrum masters supervised the team to ensure adherence to sprint deadlines. Slack, Basecamp, and Jira helped us organize the project. They used InVision for prototyping. We limited email correspondence to scheduling. Our meetings took place over Skype, Appear.in, and Google Hangouts.
What did you find most impressive about them?
I admire their organized methodology. At several stages, their work made me feel confident I’d chosen the right partner. Their constant feedback at the micro level provided tremendous reassurance. Frequent updates let our management and in-house team easily track progress.
Are there any areas they could improve?
Boldare uses a time and material budget model that was hard to digest. Their vague estimate was disconcerting, especially since we had no input. Thankfully, they’ve since promised to deliver within our fixed budget. They use a rigid system to plan, estimate, then allocate resources. It works 95% of the time but doesn’t account for emergency requests.
Sometimes they were hard to contact. They rely heavily on tools that can easily be filtered or switched off. It wasn’t always possible to call them about escalating urgent problems. They struggled with turnaround for time-sensitive, ad hoc tasks. Ultimately, they delivered on time and beyond this scope. Team members even worked late nights and weekends as needed.
Do you have any advice for potential customers?
Boldare provides thorough support for inexperienced buyers. Their approach is simple to follow. The skilled product business owners will guide you through the whole journey.